Maintenance packages

KONE Care™ Standard

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KONE Care Standard is the ideal solution when your top priorities are worry-free equipment operation and full safety and regulations compliance.

  • Includes preventive maintenance to keep everything in good working order. Breakdown and repair services are invoiced separately.
  • Provides 24/7 access to KONE Customer Care Center.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Care Online service you can access your maintenance data anytime.
  • Ideal for facility managers of low and mid-rise residential buildings.

KONE Care™ Plus

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KONE Care™ Plus is the ideal solution when your priorities are a clear overview of equipment status and predictability, or if you are responsible for equipment in multiple locations.

  • Includes preventive maintenance and partial service repair and call-out coverage, making budgeting more predictable.
  • Provides 24/7 access to KONE Customer Care Center.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Care Online service you can access your maintenance data anytime
  • Ideal for facility managers who are responsible a single large building complex or several separate buildings.

KONE Care™ Premium

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KONE Care™ Premium is the ideal solution when uninterrupted people flow and equipment reliability are critical to your business.

  • Includes all preventive maintenance, breakdown service, and repair service, ensuring there are no unexpected costs.
  • Provides 24/7 access to KONE Customer Care Center.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Care Online service you can access your maintenance data anytime
  • Customized reports make planning and budgeting simple.
  • Ideal for facility managers at locations where reliability is essential, such as airports, metro stations, and department stores.

CAN WE HELP CHOOSING THE BEST PACKAGE FOR YOU?

Compare our maintenance packages

Compare maintenance packages*
KONE Care™ Standard
KONE Care™ Plus
KONE Care™ Premium
Available for
KONE Preventive maintenance (Modular Based Maintenance™)



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KONE Customer Care Center



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Voice Link Service



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Entrapment Rescue Service



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Breakdown Service

Partial
Full
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Repair Service

Partial
Full
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Authority Service



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Enhanced Breakdown Service Response Times



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